We use the FreeStyle Libre 2 Plus - a small, wearable sensor that tracks your glucose levels in real time. It’s TGA-approved, highly accurate, and worn on the back of your arm for up to 15 days with no finger pricks or calibration needed. The sensor uses a tiny filament which pierces the skin to measure your glucose levels (but 95% of users report it being completely painless). It gives you continuous visibility into how your body is responding throughout the day.

Even if you don’t have diabetes, a Continuous Glucose Monitor (CGM) gives you real-time insights into how your body responds to food, exercise, sleep and stress. Subtle imbalances in your glucose can lead to fatigue, brain fog, cravings, weight gain, or poor sleep—and you might not know it if you didn't have the data.

By using a CGM, you can:

- Understand your unique metabolic responses and identify foods that spike or crash your energy
- Learn how your lifestyle impacts your blood sugar and how to stabilise it
- Optimise your diet and lifestyle for weight loss, energy, focus, and long-term health

Think of it as a powerful biofeedback tool—it helps you personalise your health decisions, not just react to problems once they arise.

Occasionally, sensors can be faulty. If you experience an issue with your sensor, our support team will help you troubleshoot the issue. If it’s deemed faulty by our team, we will walk you through the process of receiving a free replacement direct from the manufacturer.

Unfortunately, we won’t be able to replace sensors that have been damaged or mis-used by the user, including if they are knocked off or fall off. We provide protective patches, which we recommend using to keep them secure.

Yes, at this time the service is only available in Australia and on Australian app stores. Users must have an account with the Australian Apple App store or the Australian Google Play Store in order to use the product.

Yep, it's water resistant - but it's not waterproof. You can wear it during exercise (including swimming) and in the shower. We'll give you a complete breakdown of what you can and can't do with the sensor when it arrives.

At Vively we take our data security very seriously. All of your data is 256 bit SSL/TLS encrypted. Access to your medical records are encrypted with the industry standard AES-256 encryption algorithm to protect your data at all times. You can read more about this in our privacy policy. Only our health professionals and authorised staff will have access to view your health records. Data can be stored on third party servers, but it’s always encrypted.