Client Terms and Conditions – Vively Health Pty Ltd

These Terms and Conditions apply to services (“Services”) supplied to you by Vively Health Pty Ltd (“Vively” / “Us” / “We” / “Our”).

These Terms and Conditions form a contract between you and us, along with:

  • our current price list; and
  • any other terms and conditions expressly communicated by us and accepted by you in relation to the Services.

We reserve the right to amend these Terms and Conditions and will notify you of any changes from time to time.

Subscription Fees and Payment

The Vively on-demand care team and prescribed treatment plans are accessed via a subscription model.

We begin with an online assessment which we review and use as a basis for an initial personalized holistic healthcare plan. Depending on your subscription you may receive access to such things as: an on-demand holistic healthcare team for online consultations; local classes and services; at home testing kits; data and insights.

At the end of any introductory trial or offer, you agree to pay for the cost of your Services in full, in accordance with our price list and your chosen subscription.

If at any time you select items not included as part of your subscription (such as online consultations, medicine, supplements, and tests) this will be at an additional cost to the subscription fees.

For more information in relation to subscription packages and fees, refer to the 'How it works' page of our website:

Your user account

The Services are only accessible if you login using your username and password. You must not provide or reveal your login details to any other person.

You are responsible for protecting the security and privacy of your login details and must notify us immediately in the event they are lost or if you know of or suspect any unauthorised use. You are solely responsible for all activity that occurs under your account.

Your conduct

You must not:

  • use the website for any purpose other than to receive the Services;
  • use the Vively website in breach of any applicable laws or for any unlawful, illegitimate or fraudulent purpose;
  • use the website to abuse, harass, stalk, threaten or cause harm or offence to others; or
  • do anything which would (or would be reasonably likely to) damage, unduly burden, disrupt access to or interfere with the proper operation of the website.

Intellectual property

Our website, and any content made available on or through it (“Intellectual Property”) is owned or licensed by Vively.

You may access and download the material on our website to the extent necessary as part of the Services. You must not otherwise copy, replicate, distribute, republish, reproduce, alter, modify, translate, adapt, create derivative works, perform, publicly display or otherwise exploit such Intellectual Property in whole or in part, without our written permission.

You must not link to, frame or mirror any part of the website without our express written authorisation.

You acknowledge that we may make changes to any part of our website or its content from time to time.

User Content

You grant to us a worldwide, irrevocable, non-exclusive, royalty free licence to use, reproduce, adapt, publish, translate and distribute any material (including text, data, images and audio-visual) that you upload to our website (“Content”). You also grant us the right to sub-license our rights in respect of your Content.

You must not submit any Content that is illegal or unlawful, infringes any third party's legal rights, or is capable of giving rise to legal proceedings whether against you or us or a third party.

Links and third party information

Links and third party information available on or via our website is not supplied, maintained or operated by Vively. To the maximum extent permitted by law, we do not represent or warrant such links or information to be accurate, adequate, correct, up to date, suitable, legal, of a particular quality, or complete. Vively disclaims all liability in respect of all third party links and information.

The inclusion of third party links and information on our website does not imply or constitute our endorsement of, or acceptance of responsibility for, the same.

Health Insurance Cover and Rebates

If you have private health insurance, you may be eligible for a rebate on the cost of the Services from the insurer. Your policy terms, and the level of rebate, is a matter between you and your insurer. Failure of your insurer to provide you with any rebate is a matter between you and your insurer and does not constitute grounds for delaying or failing to pay for your Services.

Vively makes no representation or warranty regarding any benefits, payments or reimbursements which you may be entitled to from your insurer.

Discontinuation and termination of Services

Once you commence Services you agree to accept all responsibility for following them through to completion.

Should you wish to cease the Services for any reason:

  • fees will not be refunded or waived; and
  • we accept no responsibility for the impact on your health due to the Services not being completed.

We may terminate, disable, block or limit your access to or use of Vively’s website (including by the removal of your Content) at any time if, in our absolute discretion, we consider that you have misused the website or are in breach of these Terms and Conditions.


We are committed to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). We may collect, use and disclose various personal information about you for the purposes of providing the Services to you. Our privacy policy is available at:

By agreeing to receive the Services you consent to us sharing your personal information (which may include sensitive health information) with third parties, business associates, or affiliates for the purpose of us providing the Services to you.

You acknowledge and agree that ‘Vively’ is an online platform. As such, the Services necessarily may involve the disclosure of your personal information to overseas locations.

We use cookies to personalise and enhance your experience on our website and improve the delivery of content to you.


If at any time you have a complaint or believe that a dispute has arisen with us in relation to the Services, you must notify us, and work with us in good faith to seek to resolve the matter.

Limitation of liability

To the extent permitted by law, you agree to release us from and indemnify us and hold us harmless against all costs, losses, expenses, claims, liabilities and damages incurred by you or any third party arising out of your use of our website and/or the Services.

You agree to accept all liability for any:

  • breach;
  • negligence; or
  • fraudulent or dishonest conduct,

by you or any person using your login details.

Vively’s website is a technological platform which facilitates communication between patients and health practitioners. Whilst we have taken steps to ensure that each practitioner is suitably qualified, skilled and trained, we do not make any representation or warranty about their qualifications, skill or suitability. You release us from liability in respect of any and all acts, omissions or defaults (whether negligent or otherwise) of any practitioner or other third party with whom you come into contact through our website or in the course of the Services.

Access to our website is solely at your own risk. We do not warrant that any information, data, software or other material accessible from our website is free of computer viruses, Trojan horses, worms, or other computer programs, code or other harmful components. You must ensure that the device used to access the Platform is protected by up-to-date anti-virus software.

Consent to receive Services

You acknowledge that the Services have been explained to you and are understood by you.

You consent to receive the Services on the following bases.

  • Our model of care: Vively’s holistic healthcare team works collaboratively to treat specific health concerns, and develop personalised treatment plans that are simple and easy to act upon. We specifically focus on treating health conditions that are non-life threatening and/or non-urgent. In urgent or emergency medical situations you should contact emergency services (dial 000) immediately.
  • We are not a replacement for your primary care doctor or GP. We encourage follow-up visit with your primary GP or other medical professional to help facilitate proper management of your health.
  • The duration of the Services will vary depending on your particular health condition and chosen subscription period.
  • Whilst we believe the Services are likely to be effective, we cannot guarantee results or successful outcomes. The Services are a new model of care and as such we will collect data from you and other patients, to measure results achieved by our patients over time.
  • We do not warrant or represent to you that the Services are suitable for you.
  • In some cases, an online service may not be an appropriate substitute for an “in person” consultation with appropriate medical and health professionals.
  • To maximise the efficacy of the Services, and the prospects of a successful outcome, you agree to engage as best as possible with the treatment plan we prepare for you. All information that you provide to us must be complete and accurate.
  • Where we provide specific clinical information to you about your Services, that information will prevail to the extent it differs from any other information of a more general nature that you may have received prior. For the avoidance of doubt, all the information and instructions provided on our website prior to you receiving the Services is of a general nature only.
  • If you are under the age of 18, we require the consent of your parent or guardian who must provide proper supervision in relation to both the provision of information to Vively and the use of the Services.

We will keep you fully informed throughout the Services, and ensure that we have adequate consent from you at each stage of the Services. You may withdraw your consent at any time by contacting us and deactivating your account.

Acceptance of these Terms and Conditions

If you have any questions about the Services or these Terms and Conditions, we encourage you to contact us as soon as possible.