FAQs

Practitioner questions, answered

How referrals, payment, the Medicare Baseline, results and your client relationship work.

Getting started

What is Vively for Practitioners?

A free platform for referring blood tests, at-home kits and continuous glucose monitors. Vively handles payment, the GP consult where needed, instructions and reminders, and results come back to your client’s record.

Who is it for?

Naturopaths, nutritionists, dietitians, integrative doctors and other practitioners who recommend testing.

What does it cost me?

Nothing. Vively is free for practitioners, with no subscription or seat fee. You pay only when your practice chooses to pay for a client’s test.

How do I get access?

Request access with your professional details. We verify every practitioner, usually within 2–3 business days, then send your login.

What can I refer?

The Medicare-funded Baseline Health Check and 300+ private tests across hormones, fertility, genetics, gut health, nutrients and more, plus at-home kits and CGM.

Referrals and payment

How do I refer a client?

Add your client’s name and email, choose the tests, choose who pays and how results are shared, then send. Your client gets one email with your recommendation, the price and a secure link.

Where does my client have their blood taken?

At one of Vively’s partner collection centres. The Medicare Baseline can be collected at about 3,700 partner centres run by Healius brands, Australian Clinical Labs and 4Cyte Pathology, and private blood tests at 4,000+. Every partner pathology provider is NATA-accredited or holds equivalent accreditation, and the referral we send your client includes clear instructions on where they can have their test. Sonic Healthcare centres aren’t supported yet. Find a collection centre

Who pays?

Your client at checkout, or your practice by card when you send. Practice payments come with a receipt in your account.

What if my client doesn’t pay?

Reminders go out after 24 hours, 3 days and 7 days. You can resend the email or copy the link.

Can I cancel a referral?

Yes, before your client pays. The link stops working straight away.

Why can’t I see all prices on the website?

Full pricing is shared with verified practitioners. The Baseline is $99 with Medicare or $299 private.

The Medicare Baseline

What is the Baseline Health Check?

A 70+ marker blood test covering blood count, kidneys, liver, lipids, glucose and insulin, iron, thyroid, inflammation and vitamin D.

Who can have the $99 Baseline?

Clients with a Medicare card. Medicare limits how often some tests can be repeated, such as HbA1c, vitamin D and fasting insulin, and the GP reviews every request.

What is the GP consult?

A 5–10 minute telehealth call your client books. The GP reviews the request, confirms the final tests and issues the Medicare pathology referral. It costs your client nothing extra.

What if my client doesn’t have Medicare, or had a Baseline recently?

Choose the $299 private Baseline. If your client has no Medicare card, the referral switches to private and they pay the difference.

Results

How do results reach me?

Into your client’s record, with lab and optimal ranges, trends and the lab’s PDF. We email you when results are ready, and your dashboard shows each referral’s status.

Does my client see results straight away?

You choose per referral: share when ready, or review first. Held results release after 14 days.

What are Vively optimal ranges?

Narrower ranges backed by published evidence, shown next to the lab’s range. More than 100 markers and ratios have one, each with its sources. Watch the 4-minute explainer.

Can I set my own targets?

Yes. Set your own target for any marker or client, and your own target range for CGM. Your target replaces Vively's default for that client, including in their app, and the lab range always shows. See how in this video.

Who follows up an abnormal result?

The lab decides whether a result is abnormal and flags it. A GP signs off every pathology referral, for the Baseline and for private tests, and that GP is notified of any abnormality and follows up with your client. Vively never classifies a result as abnormal. You keep supporting your client throughout.

Your client relationship

Will Vively take my client?

No. We don’t offer your client our own practitioners and we never market to clients you refer: no Vively marketing emails or texts, and no plans or upgrade prompts in the app. Their tests skip Vively’s AI report and supplement suggestions.

Does my client have to share results with me?

Your client consents to share with you at checkout. They can disconnect from a practitioner in the app.

Is my logo on client emails?

Yes, add it in Settings. Emails also carry your name and practice name.

CGM, integrations and privacy

Which CGM does Vively use?

The Sibionics GS3, a 14-day sensor. Refer one to four at a time.

Does Vively connect to Cliniko?

Yes, to find clients and file CGM reports to their record. Other practice systems aren’t connected yet.

Where is client data stored?

Client records are hosted on AWS in Sydney. See the privacy and security page for the services we use.

Still have a question? Book discovery call or contact us.

Ready to start referring?

Request access. Once you’re verified, refer from 300+ tests, including the Medicare-funded Baseline.

  • Free for practitioners
  • No subscription
  • Verified practitioners only