On this page
You choose for each referral. With Client pays, your client gets an email with your recommendation, the price and a secure link, and pays by card at checkout. With Practice pays, your saved card is charged when you send the referral and the receipt is in your account. Your practitioner account is free either way, with no subscription.
The two options
| Client pays | Practice pays | |
|---|---|---|
| Who pays | Your client, by card at checkout | You, with the card saved in your account |
| When | When your client opens the link and pays | When you send the referral |
| Tracking | The referral status shows when your client has paid | The payment and its receipt are in your account |
| If nothing happens | Reminders go out after 24 hours, 3 days and 7 days, and you can resend the link | Nothing to chase |
Client pays
- Who pays
- Your client, by card at checkout
- When
- When your client opens the link and pays
- Tracking
- The referral status shows when your client has paid
- If nothing happens
- Reminders go out after 24 hours, 3 days and 7 days, and you can resend the link
Practice pays
- Who pays
- You, with the card saved in your account
- When
- When you send the referral
- Tracking
- The payment and its receipt are in your account
- If nothing happens
- Nothing to chase
When each makes sense
Client pays suits most referrals, where your client funds their own testing. They see your recommendation first, so they know why you’ve suggested each test before they pay.
Practice pays suits testing you’ve built into a program or package, a client you want to start without a payment step, or your own Baseline. You pay in the same step as sending, with a single “Refer & Pay” button.
Set a default, change it any time
Paying for the Medicare Baseline
For eligible Medicare card holders, the Baseline Health Check has a $99 Vively service fee. It covers arranging the GP consult, the pathology referral, reminders and your client’s results in the app. It isn’t the price of the pathology or the GP consult.
If your client turns out not to have Medicare, the referral can switch to the $299 private Baseline. The $99 already paid is credited, and your client pays the $200 balance with their own card, even if your practice paid the first $99.
What to tell your client
“You’ll get an email from Vively with the tests I’ve recommended and the price. You pay by card when you open it, and the results come straight to me.”
