A continuous glucose monitor (CGM) is a type of glucose monitor that works through a tiny sensor inserted under your skin. It measures your interstitial glucose level, or the fluid between your cells, storing this data every few minutes. A transmitter in the device wirelessly sends the information to a mobile app so that you can monitor what your blood sugar is doing throughout the day. To obtain your glucose data, all you need to do is scan the sensor with your phone. If you do not have diabetes, you may be wondering: aren’t glucose monitors not needed for someone like myself? Even if you do not have prediabetes or diabetes but are insulin resistant - or borderline insulin resistant - committing to several months of using a CGM can be a powerful way to discover what foods, exercises, and habits keep your blood sugar stable and thereby reduce your risk of developing a more serious condition down the line.

The CGM provides instant and personalised feedback about your dietary and lifestyle choices, helping you understand what works specifically for your body to optimise your metabolic health. For example, both brown rice and quinoa are whole grain carbohydrates. But perhaps your body metabolises quinoa in a way that does not cause a blood sugar spike or vice versa. Or maybe it's a matter of whether you are eating a certain food before or after a workout that makes your body tolerate it better. See where we're going here?

Occasionally, sensors can be faulty. If you experience an issue with your sensor, our support team will help you troubleshoot the issue. If it’s deemed faulty by our team, we will walk you through the process of receiving a free replacement direct from the manufacturer.

Unfortunately, we won’t be able to replace sensors that have been damaged or mis-used by the user.

Yes, at this time the service is only available in Australia and on Australian app stores. Users must have an account with the Australian Apple App store or the Australian Google Play Store in order to use the product.

Yep, it's water resistant - but it's not waterproof. You can wear it during exercise (including swimming) and in the shower. We'll give you a complete breakdown of what you can and can't do with the sensor when it arrives.

At Vively we take our data security very seriously. All of your data is 256 bit SSL/TLS encrypted. Access to your medical records are encrypted with the industry standard AES-256 encryption algorithm to protect your data at all times. You can read more about this in our privacy policy.
Only our health professionals and authorised staff will have access to view your medical records. Data can be stored on third party servers, but it’s always encrypted.